My internet provider checked the phone number *******741 which I was given (see above). I was told there was nothing wrong with our IP ADDRESS. Next day, I called our Internet service provider. I told him I wanted to check out his credentials before proceeding. He asked for access to all the computers in the house (from the kids). He told me our IP address was compromised, and that there were other people illegally using it. After gaining access to my computer, he started bringing up files. Then, he asked me what kind of computer I had and the Internet access. He then told me to go to and gave me a separate code which I entered. He asked for the Product Key which I gave to him. He gave his name as STEPHEN HOPES, ID # NOR*******. The person who answered said he was a NORTON TECHNICIAN. The FAKE SITE gave me a number to call *******741 to help me fix the problem. After installing the Product Key, A FAKE NORTON website popped up (I did not realize this was a fake sight at the time) telling me my Product Key was successful, but there was an error, my computer could not download because it was out of date. To be safe, I went to an Office Supply Store and bought A Norton Security Premium package. I was puzzled, as I thought I still had a few days before my subscription expired. This was also preventing me from going on to the site. There was a pop up telling me it was not safe to use my computer as it had the ZEUS MALWARE VIRUS. When I returned, after a few days, when I tried to get on to my computer, I could not. Before I went away on a trip for 5 days, I knew I had a count down of 23 days left on my Norton Anti - Virus Subscription on my home computer.
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